Kronos Customer Support Portal
Served as agency consultant
Kronos approached One to One to build a new customer support portal from the ground up with a strong focus on user experience. The newly re-designed portal includes knowledge base, educational offerings, customer forums, eCase management, documentation, and service packs. The result was a question based rather than product based online help forum.
Prototype for Developers
Prototype for Usability Test
User Research and recommendations